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Shipping Policy

Shipping PolicyOrder ProcessingShipping TimeManual Shipping ProcessShipping ChargesOrder TrackingDelayed or Lost ShipmentsIncorrect AddressDamaged PackageContact Us

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders safely and on time. Since we currently handle shipping manually, please read our shipping process carefully before placing an order.

Order Processing

All orders are processed manually by our team after successful payment confirmation. Please allow 1–3 business days for order processing and packaging.

Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Time

Estimated delivery time depends on your location and courier availability.

  • Local Orders: 2–5 business days
  • Domestic Orders: 4–10 business days

Delivery times may vary during festivals, high-demand periods, or due to courier delays.

Manual Shipping Process

We currently use a manual shipping system. Once your order is confirmed, our team personally arranges shipment through available courier partners.

Tracking details will be shared with you after the package has been dispatched.

Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Package size and weight
  • Courier availability

The final shipping cost will be shown during checkout or shared before dispatch.

Order Tracking

After your order is shipped, you will receive:

  • Tracking ID
  • Courier partner details
  • Estimated delivery timeline

If you do not receive tracking information within a few days, please contact our support team.

Delayed or Lost Shipments

While we try our best to ensure timely delivery, delays may sometimes occur due to:

  • Weather conditions
  • Courier service issues
  • Incorrect shipping address
  • Remote area delivery limitations

If your package is delayed or lost, please contact us and we will assist you as quickly as possible.

Incorrect Address

Please make sure your shipping address and contact details are correct before placing the order.

We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Damaged Package

If your order arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 24–48 hours of delivery.
  3. Our team will review the issue and provide support accordingly.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us anytime.

We appreciate your patience and support while we manage deliveries manually.